Who should be involved in the Visibility Review?

A Visibility Review works best when it touches every layer of your platform. That usually means model builders, end users, the platform owner, and senior leadership. Each group sees something the others can’t.

• Model builders understand the technical reality of the platform. They know where complexity has crept in, where processes have become difficult to maintain, and which workarounds are being used behind the scenes to keep things running.
• End users experience the platform day to day. They can highlight friction points, reporting gaps, manual processes, and areas where planning takes longer than it should. These are often the issues that have the biggest impact on adoption and productivity.
• Platform owners have the broadest operational view. They understand governance, demand for change, support requirements, and whether the platform is evolving in a controlled and sustainable way.
• Senior leaders bring the strategic perspective. They can assess whether the platform is still aligned to business priorities and whether it is delivering the outcomes that justified the investment in the first place.

Looking at only one of these perspectives creates blind spots. A model may be technically efficient but frustrating for users. Users may be happy with the experience, but leadership may not be seeing the business value they expected. By combining feedback from every level, a Visibility Review creates a complete picture of how the platform is performing, where value is being created, and where the biggest opportunities for improvement exist.

That’s why the most useful insights are often found in the gaps between what different groups see. When technical, operational, and strategic perspectives are brought together, organisations gain a much clearer understanding of what needs to happen next and where investment will have the greatest impact.