Reactive support, done properly. The support pillar of Bedford Advantage.

Fast answers. When something breaks, when a formula fails, when a data load does not run, you get an answer quickly from people who know Anaplan and know your models. Dedicated Slack channel, named consultant, no queues.

Steady hands on the platform. Day-to-day platform service: user and model management, security, routine tasks, the bug fixes and model updates that keep things running. We do the work, you stay focused on your business.

A community you can lean on. Access to a private community of Anaplan customers, plus regular knowledge sharing, webinars led by master Anaplanners, and the Bedford Advantage workbook. Response members are part of something bigger.

Our support packages

Response is available in three commercial tiers, designed to scale with the complexity of your Anaplan estate and the level of hands-on support you need. From lightweight access to Bedford expertise, through to fully managed support of complex multi-model environments. Talk to us about the right tier for you.

Support

Hours included – N/A

Price guide £12,000

Community, Enablement & Vision

Ask us anything, anytime, on your dedicated Slack channel.

Access to our eLearning courses, video library, knowledge base and utilise training support.

Spend time with our industry experts to learn how customers are using Anaplan, plotting future use case expansion and crafting a vision for success.

Support+

Hours included – limited

Price guide £30,000

Community, Enablement & Vision

Ask us anything, anytime, on your dedicated Slack channel.
Access to our eLearning courses, video library, knowledge base and utilise training support.

Spend time with our industry experts to learn how customers are using Anaplan, plotting future use case expansion and crafting a vision for success.

Platform Service

Our team will manage user access to Anaplan models on behalf of your organisation and setup and maintain permissions.
Completion of any task which needs to be completed in Anaplan on a regular recurring basis. Capped at approx. two hours a month.

Bug Resolution & Enhancements

Our team can make minor enhancements to existing model logic or add new functionality to existing models and make formula changes.
We will identify the source of issues in Anaplan models and propose a potential full fix or workaround and deploy as needed.

Service Max

Hours included – unlimited

Price guide £75,000-£200,000

Community, Enablement & Vision

Ask us anything, anytime, on your dedicated Slack channel.
Access to our eLearning courses, video library, knowledge base and utilise training support.

Spend time with our industry experts to learn how customers are using Anaplan, plotting future use case expansion and crafting a vision for success.

Platform Service

Our team will manage user access to Anaplan models on behalf of the organisation and setup and maintain permissions.
Completion of any task which needs to be completed in Anaplan on a regular recurring basis. Capped at approx. two hours a month.

Bug Resolution & Enhancements

Our team can make minor enhancements to existing model logic or add new functionality to existing models and make formula changes.
We will identify the source of issues in Anaplan models and propose a potential full fix or workaround and deploy as needed.

Sustainability & Growth

We will forensically examine the engine of your models and produce reports detailing model health status and a course of recommendations.
Our expert team will work directly with your model builders to advise and coach on Anaplan best practices.
Tearfund Logo
“The team is always responsive, and we get answers to our questions no matter what we throw at them.”
Yewande Lawrence, Tearfund
“I cannot stress enough how valuable these sessions are for us and how well they maintain the momentum of the use of Anaplan – a big thank you for your patience and creativity.”
Becky Wilde, University of Exeter
Bedford Customer BES Group Logo
“Working with Bedford was a seamless experience, the team are knowledgeable, and they have a proven process where their expertise shines through.”
Robert Whaley, British Engineering Services
Bedford Consulting Customer Logo Valor Hospitality
“Bedford provides us with structured time and access to our dedicated consultant. We are also benefitting from immediate access to answers to our questions on the Slack Knowledge Exchange. Bedford are always a joy to work with and everyone we meet is knowledgeable and helpful.”
Kathryn Kendall, Valor Hospitality Services
“I would 100% recommend Bedford, it’s good value and feels like health insurance – in an emergency, you know who to call – a special Anaplan doctor!”
Sandra Brady, Aspen Insurance

Why Response?

  • We’re Anaplan experts. Awarded Anaplan EMEA Partner of the Year since 2015 and a fully certified Solution Advisory and Delivery Partner.

  • We’ve worked with over 500 customers and have delivered over 1,000 projects.

  • Trusted by over 100 customers to support their Anaplan eco-system post-implementation. We’ve delivered implementations in all industries within finance, supply chain, sales and operational planning teams within some of the world’s largest companies.

  • Dedicated to Anaplan. Bedford only works with and supports the Anaplan Platform.

  • True Domain Experts. We can support with Anaplan technical queries, data integration requirements and the provision of best-practice process advice.

Find the right Response tier for you

Complete the form to talk to us about which Response tier suits your Anaplan platform, your team, and your way of working.